Privacy Policy
Protecting your personal information
This Privacy Policy describes how Navinspire (“we”, “our”, “Navinspire”), owner of the Lynara platform, collects, uses, shares and protects your information when you use our SaaS services, applications, software and websites related to lynara.ai and navinspire.ai (collectively, the “Services”).
By using our Services, you acknowledge that you have read, understood and accepted this Privacy Policy. If you do not consent, you must stop using our Services immediately.
Our Services are not intended for people under 18. If you are under 18, please do not use Lynara.
1. 1. Information we collect
We collect different types of information, voluntarily or automatically, in order to provide and improve our services.
1.1 Information provided directly by the user
This includes in particular:
Account information
- last name, first name
- email address
- password (hashed and never readable)
- company information (if applicable)
User content
Any information provided when using the Services, such as:
- texts, files, images, PDF, Excel, uploaded documents
- messages sent in our interfaces (chatbot, CRM, HR, Finance…)
- data entered in forms
- AI-generated outputs that may contain personal data
Communications
- emails exchanged with our support
- feedback, reviews, assistance requests
- conversations with our AI agents
- responses to surveys or forms
1.2 Information collected automatically
Technical data
- device type
- operating system
- browser
- language
- time zone
- IP addresses
- device identifiers
- technical logs and diagnostics
Usage data
- pages viewed
- session duration
- clicks
- actions performed in the interface
- errors and application logs
- processing volumes (AI tokens, OCR, import, export…)
Cookies and similar technologies
We use:
- functional cookies
- analytics cookies
- local device/app storage
- secure session tracking
No advertising cookies are used.
2. 2. How we use your information
We use your data to:
Provide the Services
- account creation
- authentication
- execution of modules (AI, CRM, Finance, HR, OCR…)
- personalization of the user experience
Improve the Services
- performance optimization
- analysis of how the Services operate
- development of new features
Security
- detection of abnormal behavior
- fraud prevention
- prevention of abuse and attacks
- audit and logging
Legal compliance
- accounting obligations
- GDPR / AI Act regulations
- requests from authorities when legally required
Password
The password is used only for account creation and authentication. It is hashed, not readable, and never shared.
4. 4. Data security
Navinspire implements advanced security measures:
Technical
- encryption in transit (TLS 1.3)
- encryption at rest
- secure authentication
- RLS / isolation by company
- network filtering
- application firewalls
- anti-intrusion systems
Organizational
- strictly limited internal access
- regular audits
- internal GDPR policy
- AI Act compliance
- full logging and audit
AI
Customer data is never used to train public models. The sovereign models used in Lynara do not store any user data.
No system can guarantee absolute security, but we apply industry best practices.
5. 5. Retention period
We retain data:
- for the duration necessary to perform the Services
- for as long as required by law
- until a deletion request by the Client
When data is no longer needed: → it is securely deleted or anonymized.
6. 6. Children’s data
Our Services are not intended for persons under 18 years of age. We do not voluntarily collect their data. If such collection is identified, the data is deleted immediately.
7. 7. International transfers
We may transfer data to countries outside the EU. In that case, we apply:
- Standard Contractual Clauses (SCC)
- mechanisms approved by the EU, the United Kingdom or Switzerland
- enhanced security controls
Our processing remains compliant with the GDPR and the AI Act.
8. 8. Your rights (GDPR, AI Act)
You have the following rights:
- Access your data : Request a complete copy of personal data.
- Correct your information : Rectify any inaccurate or incomplete data.
- Delete your data (“right to be forgotten”) : Full or partial deletion upon request.
- Restrict or object to processing : Except for legal obligations.
- Portability : Receive your data in a structured format.
- Withdraw your consent : At any time.
- Lodge a complaint : With the data protection authority.
To exercise your rights: contact@navinspire.com
9. Contact
For any question regarding this Privacy Policy: contact@navinspire.com