Lynara

Terms of Use

General Terms of Use of the Lynara.ai platform

Last updated: January 18, 2025

Preamble

These General Terms of Use (hereinafter the "T&U") govern access to and use of the Lynara.ai software platform, published by:

NAVINSPIRE IA
SAS with statutory capital
60 Rue François 1er, 75008 Paris, France
SIRET : 929 558 997 00011
62.01Z - Computer programming
contact@navinspire.com
(hereinafter the "Provider")

By accessing or using the Lynara.ai platform (hereinafter the "Solution"), the user (the "Client" or the "User") acknowledges having read these T&U and accepts them without reservation.

These T&U prevail over any other documentation issued by the Client.

1. PURPOSE AND SERVICE DESCRIPTION

Lynara.ai is a SaaS (Software as a Service) business management platform assisted by Artificial Intelligence (AI). The Solution enables companies to centralize, automate and optimize their business processes.

The modules offered include, but are not limited to:

1.1. Commercial Management & Purchasing

  • Complete purchase/sales cycle
  • Automated extraction of invoices and documents
  • Supplier, product and catalog management
  • AI-powered pre-accounting

1.2. Banking & Treasury

  • Bank transaction tracking
  • Balance visualization
  • Financial flow management

1.3. CRM - Customer Relationship Management

  • Sales pipeline
  • AI qualification and scoring
  • Exchange automation
  • Email campaigns

1.4. Human Resources (HR)

  • ATS (recruitment management)
  • AI resume analysis
  • Interview preparation
  • Administrative management

1.5. Inventory & Stock

  • Quantity tracking and alerts
  • Intelligent replenishment
  • AI sales analysis

1.6. Cross-functional AI

  • Specialized AI agents
  • Contextual chatbot (RAG)
  • Data extraction and transformation
  • Document analysis

2. ACCESS, ACCOUNT AND SECURITY

2.1. Access to the Solution

Access requires a stable Internet connection and an up-to-date browser.

2.2. Credentials

Access is via a personal and confidential identifier. The Client is solely responsible for:

  • the confidentiality of their credentials,
  • all actions performed under them,
  • immediately notifying the Provider in case of suspected abuse.

2.3. Email Security

The Client can connect their email account to:

  • automatically read incoming emails,
  • extract invoices, resumes, attachments, tickets, customer messages,
  • send emails and campaigns.

The Provider acts strictly according to the permissions configured by the Client.

3. ARTIFICIAL INTELLIGENCE AND LANGUAGE MODELS

Lynara natively integrates Artificial Intelligence models (LLM).

3.1. Default Models - Managed Service

As of the last update, the models used by default include:

  • Google (hosted in Europe when available): Gemini 3, Gemini 2.5 Flash, Gemini 2.5 Pro, Gemini 2.0 Pro
  • OpenRouter (multi-cloud hosting): Minimax M1, DeepSeek (Chat, R1), Kimi (MoonshotAI), GLM-4.5 (Z-AI), Llama-4 Maverick (Meta)
  • Other compatible models

The Provider may add, modify or remove models without notice to ensure the best performance.

3.2. BYOK Option - Bring Your Own Key

The Client can connect their own API keys for third-party models (Google Vertex AI, Azure OpenAI, AWS Bedrock, Anthropic Claude, etc.). In this context:

  • the Client assumes all associated costs,
  • the Provider cannot be held responsible for any malfunction,
  • API keys are encrypted and never visible in plain text,
  • third-party provider policies apply.

3.3. Hallucination Clause (AI-specific Limitation)

The Client acknowledges that AI models:

  • may produce errors, approximations or inconsistencies,
  • are not definitive decision-making tools,
  • must be verified for any critical decision (accounting, tax, HR, legal).

The Provider cannot be held responsible for a decision based exclusively on an AI suggestion.

4. HOSTING, INFRASTRUCTURE AND DATA

4.1. Location & Infrastructure

Lynara is based on a secure architecture guaranteeing European data sovereignty:

  • Database: Supabase HA + replication, hosted on AWS Europe
  • Document storage: AWS Europe
  • Cache: Redis
  • OCR: Google Document AI (EU infrastructure)
  • Monitoring & logs: Grafana (hybrid local + AWS)

4.2. Data Security

  • Data encryption in transit (TLS 1.2+)
  • Encryption at rest (AES-256)
  • Strict isolation per company (multi-tenant)
  • Complete logging (audit logs)
  • Regular backups
  • Anti-prompt injection (AI security)

4.3. Data Ownership

The Client remains the sole owner of the data they import into the Solution. The Provider:

  • does not resell the data,
  • does not exploit it commercially,
  • does not use it to train global AI models,
  • may use strictly anonymized data for statistical analysis.

5. SPECIFIC BUSINESS MODULES

The Client must comply with legal obligations (non-discrimination HR, local accounting, GDPR for CRM). AI analyses are decision support tools, not automated decisions.

6. FINANCIAL CONDITIONS

Access is subject to a subscription paid in advance. External API costs (BYOK) are not included.

7. INTELLECTUAL PROPERTY

The Solution and the Lynara brand belong entirely to the Provider. The Client has a license to use.

8. DATA PROTECTION (GDPR & AI ACT)

The Provider acts as a GDPR processor, complies with the AI Act, and guarantees data confidentiality.

9. RESPONSIBILITIES

The Provider has an obligation of means. Liability excluded in case of misuse, AI errors, third-party incidents or force majeure.

10. DURATION, TERMINATION AND REVERSIBILITY

Renewable subscription. Termination possible at any time. Data reversibility within 30 days.

11. SUPPORT AND UPDATES

Support via email/chat. Regular updates of the Solution and AI models.

12. APPLICABLE LAW AND JURISDICTION

These T&U are governed by European law.

Contact

For any questions regarding these Terms contact@navinspire.com